Privacy policy

Pickappo Information Technology Company (hereinafter referred to as "Pickappo" or "we") is committed to protecting the personal data and privacy of applicants, meal delivery drivers, and their substitutes, including all users of this mobile application ("the App") and website (collectively referred to hereinafter as "meal delivery drivers," "you," or "delivery personnel for operating companies"). The term "meal delivery driver" encompasses any individual providing delivery services for us.

Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal data when using our services through our products (including our website, app, and so on). By using our products and services, you agree that we may collect, use, store, transfer, and process your personal data in accordance with this Privacy Policy.

1. Personal Data We Collect From You

Personal data refers to information that is directly or indirectly linked to you, including your name, phone number, email address, and so on. To facilitate the provision of delivery services to customers and support your delivery operations using the app, website, or other necessary tools and systems, we collect, process, and store the following categories of personal data in connection with the services provided:

1. Personal Data You Provide Voluntarily:
    When you register your account, submit an application as a meal delivery driver, use our services, or contact us, we collect the data you provide to us. This may include your name, address, contact information (such as email and phone number), identification details (such as ID card number, date and place of birth, facial recognition data, nationality, visa, and entry permit), and account details (such as bank card information and gender), among others.
   
   

2. Data Related to Your Equipment:
    Depending on specific scenarios, we may collect technical data from the equipment you use and statistical data generated by this equipment when you use our services. Examples include location information, log information, operating system version, language, screen size, and other software and hardware characteristics, among others.
   
   

(3) Performance Logs Related to Your Use of the App:
When you use the app, we collect performance logs related to you, such as delivery information, incident reports, settlement details, and so on.

(4) Any Aggregated, Derived, or Updated Data:
This includes data about your equipment and other personal data mentioned above that you provide voluntarily, as well as other data you may submit (automatically or manually) or that we collect when you use specific app features.

(5) Third-Party Personal Data Provided by You:
If you provide personal data related to a third party while using the app, please ensure that you and the third party have read and agreed to this Privacy Policy before submitting such data. By providing this information while using our services, you affirm that you have the right to handle such data without violating any laws, regulations, or the legitimate rights of third parties.

(6) Data Collected from Third Parties:
For purposes such as identity verification, account security, after-sales services, dispute resolution, etc., and with your consent, we may collect your personal data from third parties. For example, we may collect transaction and payment information related to the progress of a transaction from counterparties, third-party information systems, payment institutions, and so on. This allows us to process your requests, ensure smooth service delivery, or prevent fraud, false transactions, and other malicious activities more effectively.

2. Use of Your Personal Data

We will use your personal data for the following purposes in compliance with applicable laws and regulations and based on the principles of legality, necessity, and appropriateness.

1. Helping You Complete Registration:
   To complete your account registration and determine whether to approve your application as a meal delivery driver, we will use your personal data for verification and contract processing. This includes your name, address, contact information, identification data, account details, and other personal data you provide during this process.
   For verification purposes, we may share this data with external partners and obtain identity verification results, which will be stored by third parties who lawfully handle personal data.
   Any text, images, videos, or other information you provide while using our products/services may also include or be linked to your personal data. We will implement protective measures for the personal data included in such information.

2. Facilitating Service Fee Settlement, Withdrawals, and Payments:
   To assist you with settling service fees, withdrawals, and payments, we will use your account data, performance logs, and other necessary legal information to calculate amounts, confirm payment instructions with payment partners and others, and facilitate payment completion.

3. Providing Location-Based Information and Services:
   To provide corresponding delivery services, display peripheral goods/services, and improve the performance, efficiency, and functionality of our services, we will use location information, log data, performance logs, and other information generated while you use our services.
   When you enable location-based functions through your mobile device's system settings and use location-based services, we use this information to provide related services. This includes navigation for delivery routes, syncing delivery statuses, displaying peripheral orders, assigning orders, etc., even when the app is closed or not in use.
   You can disable location permissions in your device's system settings to prevent us from collecting your location information. However, in such cases, you may not be able to use our location-based services or achieve the expected results of related services.

(4) Assisting You in Completing Deliveries and Improving Our Business Operations:
 To help you fulfill contracts and provide reliable services, we will use performance logs, equipment data, and similar information. To meet the requirements for order execution, we may also synchronize your data related to order fulfillment with merchants and customers to a limited extent, such as your name, contact information, location, and expected delivery time.
 Additionally, we may use this information to continually improve our business operations, prevent and mitigate fraud and other risks, enhance our service quality, and ensure that you can fulfill contracts as expected.

(5) Providing Customer Communication, Issue Reporting, and Other Information Functions:
 To facilitate communication with customers and merchants about order terms, delivery statuses, and other related information, you may use our information exchange function for convenient communication. In such cases, we may use your account information (e.g., profile picture), contact information, and location data during the period you use this function, along with any text, images, videos, etc., you provide.
 When you voluntarily post reviews, responses, or any other content on our website or app, we will use the information you provide, display your profile picture, and show the content you have shared.
 If you participate in our marketing activities or surveys, we may use the related information you have voluntarily provided.

(6) Providing Support Services:
 When you contact our support staff, we will use your personal data for identity verification and assistance purposes. If you need services related to your order, we may verify the relevant order information to provide you with the necessary support and resolution. Should you require support staff to help you modify related information (e.g., your contact details), you may need to provide additional information beyond what has already been submitted to complete these modifications.
 When you contact us, your contact information and the details you provide may be recorded to enable us to deliver support services and improve business operations.

(7) Ensuring Your Security:
 To enhance your security while using our services and to better protect against phishing, Trojan viruses, and other risks, we may use or aggregate your personal data (e.g., equipment data and performance logs). This includes evaluating account and transaction risks by comprehensively considering your usage habits and general software information, among other factors.
 We will prevent, detect, and investigate fraud, network viruses, cyberattacks, and other security risks, as well as actions that violate our agreements, policies, or rules (or those of our affiliates). This ensures the security of your account and transactions, supports the safe operation of our system, and complies with relevant laws, regulations, agreements, and rules. Furthermore, it protects the legitimate rights and interests of you, other users, us, or our affiliates.

(8) Other Legitimate Business Purposes:
 These purposes include, but are not limited to, providing you with various legally required documents and certificates; ensuring the safety of your life, property, and that of other users; maintaining the stability and security of our products and services; protecting our other legal rights and interests; and fulfilling tax obligations and other obligations imposed by laws and regulations.
 We may use your personal data for other purposes; however, we will send you a specific notification or obtain your consent at that time.

3. Disclosure and Sharing of Personal Data

We will maintain the strict confidentiality of the personal data we hold. However, we may provide this personal data to the following entities (either within or outside the Kingdom of Saudi Arabia) for the purposes outlined in Section 2 above:

1. Our Affiliates:
    We may share your personal data with our parent company, affiliates, and other subsidiaries under the control of our parent company as necessary to achieve the purposes outlined above. This includes efficiently utilizing resources, ensuring the proper and normal functioning of our business operations, supporting customer service needs, conducting legal evaluations, or implementing IT and platform security measures.
   
   

2. Agents, Contractors, Professional Consultants, or External Service Providers:
    This includes their employees, managers, and supervisors with whom we engage under confidentiality obligations to provide administrative, communication, computing, financial transaction processing, or other services (including, but not limited to, transaction processing, insurance, customer support, and technical services) for the maintenance of our business operations, services, and other goods.
   
   

3. Customers, Merchants, and Other Entities Related to Your Orders:
    To complete delivery services, update delivery progress, and related purposes.
   
   

4. Entities Involved in Mergers, Acquisitions, or Other Corporate Transactions:
    This includes actual or proposed entities participating in mergers, acquisitions, financing, or joint ventures with us. We may disclose or transfer rights related to your personal data to any actual or proposed assignees or transferees as part of a corporate restructuring and/or merger (between us and a third party) or sale or transfer (whether of assets or shares, in whole or in part). These entities may use, process, or retain this personal data for the purposes outlined in this Privacy Policy.
   
   

5. Law Enforcement, Government Authorities, or Other Regulatory Organizations:
    Where required or reasonably expected, we may disclose personal data based on any applicable law, regulation, or commercial arrangement (including agreements with payment networks or card associations).
   
   

4. Your Rights and Choices

You have rights and choices regarding your personal information. Depending on applicable laws, you may have specific rights, including the right to access, delete, update, or correct your data, file complaints, and exercise other rights.

You can log in to the application using your account and exercise the aforementioned rights yourself. Alternatively, you may submit your requests related to the aforementioned rights or other inquiries via the customer service email. We will respond to your requests as soon as practically possible. Please note that we may need a reasonable amount of time (depending on the complexity of your request) to process your requirements. Additionally, we may ask you for further information to verify your identity and confirm your entitlement to submit the corresponding requests.

Kindly note that we may no longer be able to provide you with services depending on the nature and scope of your requests. Furthermore, we might be unable to fulfill your corresponding requirements if they violate laws and regulations or infringe upon the legitimate rights and interests of other third parties. We may also charge a reasonable fee for processing your requests, but you will be informed of the specific amount in advance.

5. Marketing and Direct Notifications

If you agree to receive marketing materials from us, we may occasionally use your personal data, such as contact information, to send you updates, advertisements, and information about activities related to our goods or services, or those of our affiliates and partners that might interest you via email, SMS, or other practical means.

We may also share your personal data with certain third parties with whom we have business referral or similar arrangements, including (1) our affiliates and (2) business partners, for their use in marketing their specific goods and services or for any other commercial purposes.

You may freely opt out of this subscription at any time. In such cases, we will store your contact information on a list of individuals who have objected to receiving marketing communications to ensure we comply with your objection on an ongoing basis.

We may also send you instant notifications from time to time to keep you updated about your account and service-related information. You can disable the related features on your device if you do not wish to receive such updates.

6. Cookies

To ensure the normal and efficient operation of the website and provide you with a smoother user experience, we utilize small data files known as "cookies." Cookies help recall your data when you visit our website, simplify the process of filling in your personal information (such as one-click login), safeguard your data, and more.

You have the right to accept or refuse cookies. You may also manage or delete cookies based on your preferences, such as clearing all saved cookies on your computer, mobile device, or within your software. However, you may not be able to fully experience some of our convenience and security services.

7. Information Related to Children and Minors

Our services are designed to be used solely by adults (individuals who have reached the legal age of consent in each applicable jurisdiction) and are not intended for children or minors. We do not knowingly seek or collect any personal data from children below the legal age of consent in the applicable jurisdiction.

If you become aware that an individual below the legal age of consent has illegally provided us with their personal data regarding our services, please contact us, and we will make commercially reasonable efforts to delete this information from our database.

8. Security Measures and Data Retention

1. We take all reasonable measures, including technical, administrative, and physical safeguards, to better protect your personal data that we process from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware and understand that the internet is not an entirely secure environment. We strongly recommend using secure methods and a complex password to help ensure your account's safety. If you discover that your personal data, particularly your account or password, has been compromised, please contact us immediately using the contact details provided in this Privacy Policy so that we can take the appropriate actions.
   
   

2. We will not retain your personal data for longer than necessary for the purposes outlined in this Privacy Policy, unless there are mandatory retention requirements under applicable laws or it is in the public interest to retain the data. We will apply different deletion rules depending on the specific purposes and conditions of processing. Once the retention period ends, we will handle your personal data in accordance with applicable laws, including deleting or anonymizing it as required.
   
   

9. International Data Transfers

Your information may be processed on servers located outside the country where you reside. Data protection laws vary between countries, with some offering more or less protection than others. Regardless of where your information is processed, we apply the same protections outlined in this Privacy Policy. Where required by applicable law, we will provide an adequate level of protection for your personal data through various means.

If you do not want your information to be transferred, processed, accessed, or retained outside your country, you must stop using our services immediately.

10. Third-Party Services

We may provide links to other websites and services (including apps and mini-programs operated by third parties) for your convenience and reference. These services and websites may operate independently of us and may have their own privacy policies or notices, which we strongly recommend reviewing before using any of their services or engaging in any activities on those websites.

To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for their content, privacy practices, or the quality of their services.

11. Contact Information

If you have any questions about this Privacy Policy or how we process your personal data, please feel free to contact us via the support email at support@pickappo.com.

12. Amendments and Updates

To ensure compliance with relevant laws and regulations, we reserve the right to amend this Privacy Policy and may update it from time to time. All amendments to this Privacy Policy will be announced and published on the website or app, ensuring you are promptly notified of and can review the changes.

Please review this page periodically for the latest version of our Privacy Policy. If we make material changes, we may notify you separately. If you continue to use our products or services after an announcement or notice of updates, it will be deemed that you have been informed of and consented to the updated statement and approved the updates related to collecting, using, storing, transferring, and disclosing your personal data.

13. Language

This Privacy Policy is drafted in both English and Arabic. In case of any ambiguity or conflict between the two versions, the Arabic version shall prevail.